Kalighata endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see the following options for returning or exchanging any of the items.
Customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier. In case of any discrepancy found or damage to packet is noticed, please leave a suitable remark on receipt to the logistics service provider/courier while accepting the delivery of the products. In case a wrong product has been received, kindly contact/email at firstname.lastname@example.org within 48 hours of receiving the products. Your email should contain comprehensive details along with an image of the complaints of the product delivered to you. Your purchase is eligible for return or exchange only if it meets the following conditions:
- An incorrect product has been delivered to you i.e., the product does not match the item in the order confirmation email.
- If the product you receive has a genuine quality/manufacturing defect.
If your purchase meets our return criteria stated above, please contact our customer service team within 48 hours of delivery with the following information:
- Order number
- Delivery address
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item
Our quality assurance team will verify your complaint, after that our customer service team will either email or contact you for the necessary action.
The product must be received within 10 days from the date of advice by customer service department. Please ensure that the product you return is unused, unworn and the original tags are intact.
We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address.
We have made every effort to display the colors of our products that appear on Kalighata, as accurately as possible. However, as computer monitors, tablets, and mobile devices vary, we cannot guarantee that your device’s display of a color will be completely accurate.
- We will be happy to, following a quality check, offer you a store credit, if applicable in your case. This will be processed within 7 business days after receiving of products as per Kalighata – Terms & Conditions.
- Any refund will be made in the original method of payment – only in case of order cancellation within 24 hours of placing the order.
- Please note an order can only be canceled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.
- As part of usual business practice, Kalighata reserves the right to cancel the order and refund the entire amount back to you, if the order has not been approved/processed by Kalighata.